Shipping & Delivery

How long will it take for my order to arrive?

Total delivery time = Processing time + Shipping time
(Not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 2-4 business days

Standard (Free): Typically arrives within 10–15 business days.

Priority/White-Glove: Arrives within 5–7 business days.

Please note: As these are artisanal pieces traveling across oceans, we appreciate your patience in honoring the time it takes to transport them safely.

How much does shipping cost?

Standard International Express: We are pleased to offer Complimentary Shipping on all orders. The cost of secure, insured transit is already woven into the price of your vessel.

Priority Worldwide (DHL): For those seeking a faster arrival, this premium upgrade is available for $35.00.

White-Glove Delivery (UPS): Our most expedited and dedicated service is available for $55.00.

Do you ship to my country?
Yes. We provide world-wide shipping service.

Will I have to pay customs or import duties?

For most orders delivered to the United States, there are typically no additional customs duties for items under $800. If any unexpected local fees arise, they are the responsibility of the recipient, but we do our best to provide all necessary documentation to ensure a smooth passage.

How to track my order?
Once your orders shipped, you will receive a shipping confirmation email with tracking number.
You can always follow this link to track your parcel status.
If you have any questions, please email us at support@eartivo.com.